Policies
Customer Information Privacy
This details how we assure you about your privacy while visiting stitcharts.co
As an honored customer of ours, we are liable and are bound to keep your information private and confidential with us. While your visit to our site, you would be asked to enter your Personal Information such as Contact Addresses (Postal, E-Mail, phone nos. etc.). This would be solely used for our communication purpose with you regarding order clarifications, delivery ( shipping and mailing), offers and promotions etc. It would also help us to make our relation with you stronger by knowing your preferences and interests.We don’t exchange or handover this information to any of the third party, until otherwise permission from you.
Financial Information such as Bank account details, Electronic Fund Transfers such as Credit, debit, Net Transfer etc. will never be asked or saved by us. All these information will only go to its genuine relative payment processing company for payment processing purpose only.We will inturn suggest you to be cautious about providing any financial details to anyone on Internet including Stitcharts.co.We as a merchant shall be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of the decline of authorization for any Transaction, on Account of the Cardholder having exceeded the preset limit mutually agreed by us with our acquiring bank from time to time.
Our Privacy (Terms of Use)
All the designs and items displayed on our site our unique and have been worked upon by skilled designers and technicians. Nobody other than Stitch Arts or its content suppliers have the right to copy or edit any contents such as text, graphics, logos, button icons, images, audio clips, digital downloads, data compilations, and software on this site. Stitch Arts, Stitcharts.co, Artstra.co and the brands it owns are the Intellectual property of the owner. Any attempt in duplicating or misuse or use without approval of the above will result in legal action.
Customers are requested to keep the confidentiality of their account with Stitch Arts. We shall not be responsible for any sort of access to your account by strangers due to misuse of usernames and passwords registered for your account. We reserve the complete rights to refuse service, terminate accounts, remove or edit content, or cancel orders in their sole discretion.
As this is an E-Commerce website, our communication with the customer would be in writing through emails. Hence any sort of T&C’s, disclosures, notices and agreements accepted by the customer on this site would be in complete sense legal.
Shipping Policy
Merchandise will be shipped via reputed courier company such as Blue Dart, Fed Ex, DHL, TNT, etc. depending on the destination and is subject to standards, regulations and delivery limitations. Stitch Arts makes every effort to arrange the items ordered, ready for shipment within 1 week of a confirmed order. In case of any custom duties levied by custom officials in the destination country, the same shall be borne by the buyer. The product should be delivered to you by 7-15 days by our courier partners and in normal cases shouldn't exceed 20 days. Our courier partners shall intimate you once the items reach your area and only after 3 failed attempts they will arrange for a return delivery to our warehouse. Status of your shipped order can always be tracked and for that you will receive the tracking number from us through e-mail. If you have any shipping policy questions or questions about your order kindly please email us at wecare@stitcharts.co.